The last episode explored how service speed and customer service improve service quality. Today, you’ll see how employee happiness also affects service quality.
Happy employees, happy company. 😁
Employee happiness measures how enthusiastic and dedicated a worker feels toward their job. Happy employees are present and they perform better. We kept things simple by tying the employee’s happiness to their salary and bonuses.
Employees begin with a certain happiness level. This level increases or decreases based on their salary, bonuses, and random events.
What’s the market rate got to do with it? 🤔
As in real life, there is an average salary expectation or market rate for the position of a food stand employee. This amount differs from city to city.
An employee’s happiness depends on the difference between their salary and the market rate. Paying your employees higher than the market rate will make them happier and vice versa.
What happens when employees are unhappy? 😡
When your employee’s happiness is average and above, they feel engaged and motivated. Their probability of not showing up for work is 0. As their happiness drops below average, they begin to lose motivation. So, their likelihood of not showing up for work increases.
The screenshot below shows Sophie being absent due to employee unhappiness.
Here’s the formula for calculating the effect on employee happiness due to the difference between their salary and the market rate:
Here’s a graph showing the result of the formula:
You can see that at 5% above the market rate, there is no effect on the employee’s happiness. Their happiness improves or worsens as the difference increases or decreases.
Happiness affects speed 🏃💨 and customer service 👍
The table below shows how employee happiness affects service speed and customer service.
Happier employees gain one extra point in speed and service quality across all training levels. They are faster and treat the customers better than their colleagues in the same training level.
That’s it for today, Cheers 🥂
Don’t forget to Wishlist the game if you haven’t: https://store.steampowered.com/app/1429080/Business_Heroes_Food_Truck_Simulation/
Live Long and Prosper 👋,
Kunal & the team